In the studio
Tap «More» at the top, then «Give feedback»: a question, a bug, an idea or praise, with a picture of your camper if you like. You’ll find our reply in the same window later.
Open the studioSupport
We’re here to help
There’s no call centre behind Explore My Van, just the two of us. We read every message ourselves and reply personally.
How to reach us
By email
Write to info@exploremyvan.com. Tell us briefly about your camper and what you did, and we can help you faster.
Write an emailQuick answers
How do I cancel my subscription?
In the studio, open your account at the top right and choose «Cancel subscription». Everything stays unlocked until the end of the paid period. If you subscribed in the iPhone app, cancel in your Apple account settings under Subscriptions.
Can I get my money back?
Within 14 days of every subscription payment you get your money back in full, no questions asked. You receive the build plan right away, so it is not refunded; if it has a mistake on our side, we’ll find a solution. All about refunds (in German)
Where do I get an invoice?
Paddle, our reseller, issues the invoice and emails it to you, with your company address and VAT number if you like.
How do I delete my account?
In the studio, open your account at the top right and choose «Delete account». Your account is deleted for good with all your campers, and a subscription with us ends right away. A subscription in the App Store you cancel yourself with Apple.